Your Designated Solutions Architect
Expert guidance, at every stage.
A Designated Solutions Architect works with your team to reduce delivery risk, remove engineering blockers, and keep complex implementations on track.
Built for Enterprise Complexity
A Designated Solutions Architect helps you see implementation risk earlier, and act on it faster.
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Make the right decisions early
From architecture and governance to integrations and scalability, we help your team think through the hard decisions before they become hard to undo.
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Unblock engineering fast
When your engineers hit a wall, we help them through it. Live technical guidance and clear tradeoff analysis so your team keeps moving.
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Launch and scale with confidence
Before any major launch or migration, we review your readiness and give you clear, written recommendations. So go-live day holds no surprises.
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Enterprise operating model support
Multi-team, multi-brand, and multi-region programs need structure to scale. We help you design the operating model that makes it manageable.
What's Included
Three structured components, each designed to reduce risk and keep your implementation healthy over time.
Solutions Architect Advisory
- Working sessions to validate architecture, governance, and implementation decisions
- Live technical Q&As to remove engineering blockers and clarify tradeoffs
- Readiness reviews for launches, migrations, and scale events
Technical Health Check
- SA-led review of architecture, governance, performance, and usage patterns
- Scale and reliability signal analysis
- Written report with prioritized findings and recommendations
- Debrief session with recommended next steps, coordinated with your CSM
Support Insights
- Quarterly review of ticket trends, recurring friction, and escalation history
- Root cause analysis of top recurring issues
- Prevention recommendations to reduce ticket volume and operational risk
- Action list that can feed into your success plan and QBR
How it Works
Strategic partnership
Your Designated Solutions Architect is a strategic partner, not a delivery resource. We guide, validate, and advise, while implementation stays with your team and your partners.
Complementing Customer Success
Customer Success owns relationship health, success planning, and renewal outcomes. Your Solutions Architect focuses on technical risk reduction and implementation health.
Before, tasks like making our website faster and managing our content were too difficult and took too much time. That's all changed with Storyblok.
Choose the right plan for your team
Both tiers give you dedicated Solutions Architect time, structured reviews, and direct advisory access. Platinum adds frequency, depth, and broader coverage for more complex programs.
Gold DSA
Structured advisory access at the moments that matter most.
Gold is a good fit if your implementation is focused on a primary use case with a core team. You need structured advisory access at key milestones without ongoing high-frequency engagement, and your delivery team is largely self-sufficient between sessions. You get an annual Technical Health Check and a quarterly Support Insights review to surface recurring issues.
Platinum DSA
Closer engagement for programs where the stakes are higher and the complexity runs deeper.
Platinum is a good fit if your implementation spans multiple teams, brands, or regions and requires closer ongoing coordination. You are running a complex program where architectural decisions are frequent and the cost of getting them wrong is high. You need higher frequency SA access, broader adoption support, and stronger risk visibility across leadership. Platinum adds a mid-year health check to track progress between annual reviews.
Frequently Asked Questions
A few answers to questions we hear most often.
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01 What is the difference between DSA and Customer Success?
Customer Success owns your relationship, success plan, and renewal outcomes. Your Solutions Architect focuses on technical risk reduction, implementation health, and advisory support. The two work together but serve different functions.
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02 Is DSA a managed service?
No. DSA is an advisory engagement, your Solutions Architect guides and validates decisions. Your team and partners remain responsible for delivery and implementation.
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03 Can my Solutions Architect support a partner-led implementation?
Yes, your Solutions Architect can work alongside your delivery partner to align on roles, milestones, and technical decisions without taking on delivery responsibilities.
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04 When is the right time to add a DSA?
The earlier, the better. A DSA is most valuable during planning and early implementation, when architectural decisions still have room to move.
Customer Stories
Discover how Storyblok empowers businesses to transform content into captivating digital experiences.
Explore how Education First built a global site with 9000+ pages and 54+ language variations.
See how Octopus Energy releases new websites in five minutes and reduced Engineer requests by over 65%.
Find out how Marc O'Polo built and implemented their global eCommerce shop in just 14 days.
Less risk, more momentum.
Expert technical guidance, built into your Storyblok plan from day one.
Get in touch to learn more about how a Designated Solutions Architect can support your team.