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Service & Support

We strive to provide the best support possible for our customers and therefore offer different channels of communication to accommodate your concerns.


Our support team tries to help with every issue that might come up when working with Storyblok. To make it easier for you to find help we have different ways to contact us and to get in touch with the Storyblok community.

  • Real time discussions are often the best way to resolve a problem and therefore we have a discord channel where lots of helpful people hang out and are happy to help: Storyblok Discord
  • The most direct way to communicate with us is by using the live-chat widget embedded on most of our websites. On the live-chat we will focus on questions that are directly related to the service itself. Unfortunately we do not have the capacity to help with implementation specific details.

Severity classifications

CriticalStoryblok production product or mentioned production application unavailable. No workaround available.Extended Support: Incident eMail
Standard Support: Storyblok Helpdesk
HighPartial product downtime, code functionality not available, or significantly degraded application performance. No workaround available. Storyblok Helpdesk
MediumNon-critical loss or impact to the Storyblok product or application. Workaround available.Storyblok Helpdesk
LowOther Storyblok product defects, documentation errors, or other low-priority issue.Storyblok Helpdesk

Response times

SeverityStandard SupportExtended Support
CriticalNext business day2 hours
HighNext business dayNext business day
Medium4 business daysNext business day
Low4 business days2 business days