Service & Support

We strive to provide the best support possible for our customers and therefore offer different channels of communication to accommodate your concerns.

Support

Our support team tries to help with every issue that might come up when working with Storyblok. To make it easier for you to find help we have different ways to contact us and to get in touch with the Storyblok community.

Severity classifications

SeverityDescription
CriticalStoryblok production product or mentioned production application unavailable. No workaround available.Enterprise: Incident eMail
Self-Service: Live-Chat
HighPartial product downtime, code functionality not available, or significantly degraded application performance. No workaround available. Live-Chat
MediumNon-critical loss or impact to the Storyblok product or application. Workaround available.Community
LowOther Storyblok product defects, documentation errors, or other low-priority issue.Github Issue

Response times

SeverityStandardEnterprise Support
CriticalNext business day2 hours
HighNext business dayNext business day
Medium4 business daysNext business day
Low4 business days2 business days