Storyblok Raises $80M Series C - Read News

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Service & Support

We strive to provide the best support possible for our customers and therefore offer different channels of communication to accommodate your concerns.


Our support team is here to help with any issue that might come up when working with Storyblok. We have different ways to contact us and get in touch with the Storyblok community.

  • Real-time discussions are often the best way to resolve a problem. We have a Storyblok Discord channel where lots of helpful people hang out and are happy to lend a hand.
  • For direct support, please log into your Storyblok account and select “Help & Inspiration” in the app.
  • Enterprise and Enterprise+ customers can access a live chat within the app.

Unfortunately, we do not have the capacity to help with implementation-specific details. Learn more in the implementation project support FAQ.

Severity classifications

SeverityDescriptionEntry, Business PlansEnterprise Plan
CriticalStoryblok production product or mentioned production application unavailable. No workaround available.Storyblok Help CenterHelp Center, Live Chat
Scale, Ultimate: Incident E-Mail
HighPartial product downtime, code functionality not available, or significantly degraded application performance. No workaround available. Storyblok Help CenterHelp Center, Live Chat
MediumNon-critical loss or impact to the Storyblok product or application. Workaround available.Storyblok Help CenterHelp Center, Live Chat
LowOther Storyblok product defects, documentation errors, or other low-priority issue.Storyblok Help CenterHelp Center, Live Chat

Response times

SeverityEntry, Business PlansEnterprise Plans
CriticalNext business dayScale, Ultimate: 2 hours
Essentials: Next day
HighNext business dayNext business day
Medium4 business daysNext business day
Low4 business days2 business days