Wrong VAT on the invoice: What to do?

There are different type of invoices:

  • Invoices without VAT - B2B within the EU Reverse-charge
  • Invoices with the VAT of the customer’s country - B2C within the EU
  • Invoices without any taxes - Customers from countries outside the EU

If the taxes on your invoice are wrong, please check the following information

Did you provide the VAT-number? Is the VAT-number correct? Is the billing information correct?

Please check your billing information here:

Position of updating the billing information

If everything is correct and the invoice is still wrong, please contact billing@storyblok.com

Storyblok doesn’t correct invoices that were issued before customers changed the necessary information.