Wrong VAT on the invoice: What to do?
There are different type of invoices:
- Invoices without VAT - B2B within the EU Reverse-charge
- Invoices with the VAT of the customer’s country - B2C within the EU
- Invoices without any taxes - Customers from countries outside the EU
If the taxes on your invoice are wrong, please check the following information
Did you provide the VAT-number? Is the VAT-number correct? Is the billing information correct?
Please check your billing information here:
If everything is correct and the invoice is still wrong, please contact firstname.lastname@example.org
Storyblok doesn’t correct invoices that were issued before customers changed the necessary information.