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Wrong VAT on the invoice: What to do?

There are different type of invoices:

  • Invoices without VAT - B2B within the EU Reverse-charge
  • Invoices with the VAT of the customer’s country - B2C within the EU
  • Invoices without any taxes - Customers from countries outside the EU

If the taxes on your invoice are wrong, please check the following information

Did you provide the VAT-number? Is the VAT-number correct? Is the billing information correct?

Please check your billing information here:

Position of updating the billing information

If everything is correct and the invoice is still wrong, please contact

Storyblok doesn’t correct invoices that were issued before customers changed the necessary information.