Customer Success Manager (CSM) German Speaking

We founded Storyblok in 2017 with the vision of becoming the go-to headless content platform. Our services are built by developers for developers, designers and editors with a love for detail.

From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. We are a passionate team inspired and eager to take on the world’s most difficult and gritty content challenges. If you want to influence the future of Storyblok and support our community, join us.

JOB SUMMARY

Key focus is closing large deals and working together with Storyblok’s BDR team to discover new opportunities in your assigned sales territory.

ESSENTIAL JOB FUNCTIONS

  • Build trusted relationships with customers and help them get the most out of the product this includes but is not limited to; onboarding, recurrent training, answering technical and content-based questions.
  • Organize and run Quarterly Business Reviews (some onsite travel may be required)
  • Attend Industry events
  • Report up to date metrics on client usage data and health indicators.
  • Retain and renew existing accounts.
  • Develop long term strategic account plans that identify expansion opportunities. Own and close commercial upsell.
  • Own the client and renewal opportunity data in Salesforce and ensure accuracy.
  • Provide a first class customer experience’, we care about our customers and their experience, and our CSMs to become trusted advisors.
  • Work closely with internal teams. For example; provide feedback to the product teams, liaise with Marketing teams on PR and Case Studies.
  • German Speaking required

What is in it for you

  • As a fully remote company with work-life balance at its core, you’ll enjoy flexible schedules
  • Choose when and from where you work - we are happy for you to join us in one of the co-working spaces or you can also choose to work from home
  • Constant learning and knowledge sharing with some of the best selling professionals in the industry
  • After a period of continuous target achievement and learning you will be able to develop yourself within the company - an individual career plan that will support your personal vision
  • You will work with a dynamic and fun team that will help support you on the journey to reach your full potential

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic.

We offer competitive salaries and additional benefits based on your performance, experience and qualification.

According to the Austrian Law for Austrian employees: The employment is in accordance with the collective salary and wage agreement for employees of “Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik” ST1 Regelstufe (Starting with 44.660 EUR/year). We offer a higher compensation depending on your experience and skills.

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