Customer Success Manager

We founded Storyblok in 2017 with the mission to build a CMS for developers, designers and editors. Since then, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build fast and reliable projects faster. We are a passionate group of people inspired by the world's most difficult and gritty content challenges and eager to take them on. If you want to influence the future of Storyblok and support our community, join us.

What we’re looking for

Storyblok is looking for an open-minded, quality-obsessed customer success manager to join our business relations team. In this role, you’ll be working with our enterprise customers to help them get the most out of their Storyblok integration. You’ll accompany them together with our integration development team through onboarding, launch and further assistance. You’ll also get the opportunity to collaborate with our Sales and Marketing team to find the pain-points we should address and include in our day2day content creation process. With our headquarter in Linz, Austria and satellite office in Teresópolis, Rio de Janeiro, Brasil you will be able to join a remote-work-friendly team.

What you’ll do if you join us

  • Guide multiple enterprise customers through onboarding, launch and further projects
  • Monthly status meetings with global enterprise customers and their teams
  • Accompany the development and improvement of integrations with our development team
  • Create reports and organize recommended solutions
  • Participate in business relations meetings and opportunity reviews with our CEO

What you should bring to the table

  • Technical consulting and/or development experience
  • Very sharp, analytical and problem-solving mindset
  • Excellent organizational, communications, and expectations management skills
  • Fluent in English (and German)

What will make you stand out from the crowd

  • You do have a degree in Marketing / E-Business
  • You already have lead teams in the customer success or sales field

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic.

Other opportunities

Quick Check

Position Customer Success Manager
Salary Starting at €42.000,00 - brutto/year
Location London UK, Linz AT
Type full-time

Apply now

Our Values

  • Craft with passion

    Built by developers for developers with a love for details.

  • Listen to customers

    The future of Storyblok is in the customer's hands.

  • Eat your own food

    We use Storyblok ourselves for everything from blogs to documentation.

  • Simplicity over complexity

    The simplest solution is usually the best one.

  • Treat everyone equally

    We care about every customer equally.

  • Deliver Quickly, Deliver Often

    Adopt and deliver fast, enhance further.